About Ventana

Course Descriptions and Certifications

REGISTERED APPRENTICESHIP PROGRAM

What is Registered Apprenticeship?

Registered Apprenticeship programs meet the skilled workforce needs of American industry, training millions of qualified individuals for lifelong careers since 1937. Registered Apprenticeship helps mobilize America's workforce with structured, on-the-job learning in traditional industries such as construction and manufacturing, as well as new emerging industries such as health care, information technology, energy, telecommunications and more. Registered Apprenticeship connects job seekers looking to learn new skills with employers looking for qualified workers, resulting in a workforce with industry-driven training and employers with a competitive edge.
- U.S. Department of Labor

How does Registered Apprenticeship benefit employers?

How does Registered Apprenticeship benefit employees?

COOK TRAINING - 160 hours

2	Food Handling Certification
8	Food Manager Certification
8	First Aid & CPR Certification
25	Meats - Chicken, Beef And Pork
25	Soups And Salads
25	Empanadas, Quiche And Crepes
25	Breads And Pastries
25	Breakfast And Lunch
3	Core Skills
1	Ground Rules
4	Workforce Preparation Skills
1	Job Search Skills - Restaurants
2	Resume Building
2	Interview Skills - Restaurants
2	Interpersonal Skills
2	Life Management Skills
160	Total Hours

FOOD HANDLING CERTIFICATION - 2 hours
Foodborne Illness
Personal Hygiene
Cleaning and Sanitizing
Time and Temperature

FOOD MANAGER CERTIFICATION - 8 hours
Inspection Process
Management
Food Contamination
Food Safety Hazards
The Flow of Food
Storing Food and Supplies
Preparing Food
Displaying and Serving Food
Facilities, Sanitation and Pest Management

FIRST AID & CPR CERTIFICATION - 8 hours
Required Skill Scenarios
CPR - Adult / Child / Infant
Conscious Choking - Adult / Child / Infant
Unconscious Choking - Adult / Child / Infant
Bleeding Control
Assessing the scene for safety
Using personal protective equipment: Gloves/Face Shield/Mask
Assessing patient responsiveness
Opening the Airway using a head tilt chin lift
Checking for breathing
Giving rescue breaths - Adult / Child / Infant
Checking for a pulse - Adult / Child / Infant
Giving Compressions - Adult / Child / Infant
Removing a foreign object
Bite Wounds
Bruises
Burns
Choking
Cuts & Scrapes
Electric Shock
Fractures
Head Injury
Nosebleed
Puncture Wounds

MEATS - CHICKEN, BEEF AND PORK - 25 hours
Safety and Sanitation
Marinating and Cooking
Time and Temperature Control
Quality Volume Production
Presentation

SOUPS AND SALADS - 25 hours
Safety and Sanitation
Ingredients
Soups
Sauces and Dressings
Slicing and Dicing Vegetables
Time and Temperature Control
Presentation

EMPANADAS, QUICHE AND CREPES - 25 hours
Safety and Sanitation
Sweet and Savory Sauces and Fillings
Pie Shells and Par Baking
Quality Volume Production and Waste Reduction
Organize and Maintain A Smooth Work Flow
Quality Volume Production
Presentation

BREADS AND PASTRIES - 25 hours
Safety and Sanitation
Breads
Pastries and Muffins
Quality Volume Production

BREAKFAST AND LUNCH - 25 hours
Safety and Sanitation
Organize and Maintain A Smooth Work Flow
Present and Garnish Food
Basic Methods of Egg Cookery
Quick Breads, Grains, and Fruit Plates
Efficiency, Organization, Speed, and Timing
Quality Volume Production
Buffets

CORE SKILLS - 3 hours
Employee Ethics & Values
Fire Hazards
Knife Safety
Knife Sharpening
Problem Solving
Sexual Harassment
Safe Lifting
Security
Slips, Trips, and Falls

GROUND RULES - 1 hours
Be Punctual
Set Personal goals and objectives
Act responsibly
Communicate openly and honestly
Listen Actively

WORKFORCE PREPARATION SKILLS - 4 hours
Starting with a goal
Entry Level Positions…What a new worker needs to know
Dress for success
Your attitude
Self-talk
Developing a Good Work Ethic
Understanding Employer’s Expectations
Preparing for the Interview
Job Retention and Advancement
Overcoming Difficulties with Background Checks
Regain Your Identity
Course Placement and Assessment
Barrier Removal
Goal-Setting

JOB SEARCH SKILLS - RESTAURANTS - 1 hours
Using the Internet to Locate Jobs
Job Market
Food Service Careers
Temporary Placements

RESUME BUILDING - 2 hours
Importance of the Resume
8 Resume Tips
Choosing Your Resume Style
Effective Resume Writing
Cover Letters
Resume Distribution
Tricks to Get an Interview

INTERVIEW SKILLS - RESTAURANTS - 2 hours
Preparing for the Interview
First Impression
Tough Interview Questions
Interview Questions to Ask
Thank You Letter Tips
What Not to Do on an Interview

INTERPERSONAL SKILLS - 2 hours
Understanding your personal style
Working with others on a team
Developing and maintaining good working relationships
Valuing and respecting diversity
Coping with change and other challenges
Responding to Feedback

LIFE MANAGEMENT SKILLS - 2 hours
40 Develpmental Assets
Managing time effectively
Managing resources
Developing support systems
Responsible Relationships / Healthy Marriages
Empowering for Success

OTHER TRAINING

CS MANAGEMENT - 250 hours

2	Food Handling Certification
6	TABC Certification
8	Food Manager or Serv Safe Certification
8	First Aid and CPR Certification
100	Customer Service Management Certificate + Practical
100	Courtesy Service Skills Certificate + Practical
26	Workforce Preparation Electives
250	Total Hours

FOOD HANDLING CERTIFICATION - 2 hours
Foodborne Illness
Personal Hygiene
Cleaning and Sanitizing
Time and Temperature

TABC SERVERS CERTIFICATION - 6 hours
Describe Alcohol Use
Recognize the Effects Of Alcohol
Identify the Seller’s Role in the Enhancement of Public Safety
Discuss the Seller’s Responsibilities and Obligations Under The Texas Law
Define Blood Alcohol Concentration and How it is Calculated
Describe The Effects of Mixing Alcohol With Other Drugs
Recognize Intoxicated Individuals
Refuse a Sale to Someone the Establishment and Handle Difficult Situations
Check Ids Accurately / Recognize Clues For When an Individual is Using a Fake ID
Recognize Second-Party Sales
Recognizing Club Drugs With Minimal Conflict
Prevent Disturbances

FOOD MANAGER CERTIFICATION or SERV SAFE CERTIFICATION - 8 hours
Inspection Process
Management
Food Contamination
Food Safety Hazards
The Flow of Food
Storing Food and Supplies
Preparing Food
Displaying and Serving Food
Facilities, Sanitation and Pest Management

FIRST AID & CPR CERTIFICATION + PRACTICAL - 8 hours
Required Skill Scenarios
CPR - Adult / Child / Infant
Conscious Choking - Adult / Child / Infant
Unconscious Choking - Adult / Child / Infant
Bleeding Control
Assessing the scene for safety
Using personal protective equipment: Gloves/Face Shield/Mask
Assessing patient responsiveness
Opening the Airway using a head tilt chin lift
Checking for breathing
Giving rescue breaths - Adult / Child / Infant
Checking for a pulse - Adult / Child / Infant
Giving Compressions - Adult / Child / Infant
Removing a foreign object
Bite Wounds
Bruises
Burns
Choking
Cuts & Scrapes
Electric Shock
Fractures
Head Injury
Nosebleed
Puncture Wounds

CUSTOMER SERVICE MANAGEMENT CERTIFICATE + PRACTICAL - 100 hours

Standard Skills in Customer Service and Sales - 8 hours
Learn About Products and Services
Assess Customer Needs
Educate Customer
Meet Customer Needs and Provide Ongoing Support
Workplace Health, Safety and Security
Industry and Company Knowledge and Awareness
Client Needs and Expectations
Goal Setting
Initiating Product and Service Improvements
Company Policies and Procedures
Sales Procedures and Techniques
Equipment and Tools

Delivering Good Customer Service - 2 hours
Quality, Repsonsive and Respectful Service
Every Customer Contact is a Chance to Shine
People Expect Good Customer Service Everywhere
Working Directly With Customers By Telephone, Electronically Or Face To Face
Responding Promptly To Customer Inquiries
Handling and Resolving Customer Complaints
Appear Friendly - Smile and Demonstrate Good Manners
Go The Extra Mile - Effectively Resolve The Customer's Problem
Pay Attention To The Customer - Make Customers Feel Comfortable, Valued, and Appreciated
Make Eye Contact - Treat Customers With Respect, Empathy, and Efficiency
Give Notice To Other Patrons That You Will Be Right With Them
Keep Brochures and Literature Stocked Up
Be Courteous - Say "Thank You" and "Please" Graciously
Listen Actively To Be Responsive and Exceed Customer Expectations
Tell Them What You Can Do
Look Busy

Telephone Etiquette - 2 hours
The Basics
Appropriate Greetings and Endings
Gathering Information
Listening Skills
Suggesting and verifying a course of action
Take notes
Dealing with difficult callers
Things to avoid when on the phone
Techno-Etiquette (E-mail, Speaker Phones, Voice Mail)

Manage Customers' Accounts & Creating Customer Loyalty - 2 hours
Keep Records Of Customer Interactions and Transactions
Record Details Of Inquiries, Comments and Complaints
Record Details Of Actions Taken
Obtain and Evaluate Information to Handle Inquiries and Complaints
Designate a Resource to Direct Requests and Unresolved Issues
Follow Up On Customer Interactions

General Strategies For Dealing With Difficult Customers - 2 hours
Job Performance Issues
Communication Skills Issues
Self Protection Issues
The Big Shot
The Hysteric
The Foul Mouth
The Whiner
The Jerk
Giving Bad News

Customer Service Management - 4 hours
Infuse A Sense Of Service Among Staff
Tips For Creating A Customer Service Culture
Bad Apples - Recognize The Characteristics Of A Bad Attitude
Develop Potential Solutions For Resolving Problems With Others
Attracting new customers costs more than retaining existing customers
Customer service must be consistent
Employees are customers too

Soft Skills - 5 hours
Active Listening
Effective and Ineffective Behaviors
Building a Team
What is Leadership
Management Techniques

Computer Proficiency - 40 hours
Microsoft Access I
Microsoft Access II
Microsoft Excel I
Microsoft Excel II
Microsoft Explorer I
Microsoft Explorer II
Microsoft PowerPoint I
Microsoft PowerPoint II
Microsoft Publisher I
Microsoft Publisher II
Microsoft Word I
Microsoft Word II
Typing Requirement

Professionalism - 15 hours
Dependability, Flexibility and Attendance
Client Relations and Customer Service
Confidentiality and Integrity
Emotional Control and Handles Pressure
Self-Motivated and Good Energy Level
Quality Focus and Results Driven
Thorough Knowledge of the Job and Products
Good Judgment and Safety Conscious
Independent, Proactive and Productive
Multi-Tasking
Participating in Educational Opportunities
Reading Professional Publications
Maintaining Personal Networks
Participating in Professional Organizations

Job Coaching / Mentoring - 15 hours
What is a Job Coach?
Characteristics of a Good Job Coach
Coach / Trainee Relationship
Coaching Adults

Sexual Harassment Prevention Training - 2 hours
Why Can't We All Just Get Along
Defining Sexual Harassment
Preventing Sexual Harassment
Responding to Sexual Harassment

Core Skills - 1 hours
Employee Ethics & Values
Problem Solving
Sexual Harassment
Security
Slips, Trips, and Falls

Resolving Conflict - 2 hours
Types of Conflict - Conflict in the Workplace
Consequences of Conflict
Using Positive Communication
How To Resolve The Seven Most Common Forms Of Personal Conflict

COURTESY SERVICE SKILLS CERTIFICATE + PRACTICAL - 100 hours

Barista Training - 20 hours
Coffee Beans
The Grinder and Espresso Machine
Foaming and Steaming Milk
Espresso Coffee Basics
More Advanced Recipes
Iced Coffees, Frappes & Smoothies
Cleaning and Maintenance
Coffee Art

Buffets - 10 hours
Buffets - Creative and Profitable
Meeting and Exceeding Expectations
Action Stations
Buffet Arrangements

Banquets - 10 hours
Banquet Room Design and Set Up
Banquet Table Set Up
Audio / Visual Equipment
Banquet Service Etiquette

Cash and Credit Card Handling - 20 hours
Getting Started
Customer Service
Cashier Essentials
How to Return Change to a Customer
Safety
Fraud and Theft

Wait Staff Training - 10 hours
Introduction
Restaurant Industry Basics
Getting Started
Greeting the Guest
Drink Orders
The Menu
Suggestive Selling
Taking the Order
Serving the Guest
Increasing Tips
Table Maintenance
Timing of Courses
Interpersonal Skills
Difficult Situations
Teamwork
Improving Your Tips, Tips on Getting Larger Tips!

Host Staff Training - 10 hours
Importance of the Hosting Role
Communicating Effectively
Personal Preparation
Supervising Others
Greeting Guests
Seating Guests
Inspecting the Restaurant
Taking a Reservation
Taking a Phone Order
Being a Responsible Employee

Bus Staff Training - 10 hours
Importance of Bussing Role
Effective Communications
Personal Preparation
Flow of Service
Preparing for Advancement
Responsibilities
Being a Responsible Employee
Teamwork

Sanitation - 10 hours
Importance of Housekeeping
Getting Started
Department Communications
Property Procedures
Cleaning Chemicals
Cleaning Strategies
Front of the House Maintenance
Back of the House Operations
Problem Solving
Personal Safety
Employee Excellence

WORKFORCE PREPARATION - ELECTIVES (25 hours required)

40 DEVELOPMENTAL ASSETS - 2 hours
Support
Empowerment
Boundaries and Expectations
Constructive Use of Time
Commitment to Learning
Positive Values
Social Competencies
Positive Identity
Incorporating Assets into Your Management Style

GROUND RULES - 1 hours
Be Punctual
Set Personal goals and objectives
Act responsibly
Communicate openly and honestly
Listen Actively

WORKFORCE PREPARATION SKILLS - 8 hours
Starting with a goal
Entry Level Positions…What a new worker needs to know
Dress for success
Your attitude
Self-talk
Developing a Good Work Ethic
Understanding Employer’s Expectations
Preparing for the Interview
Job Retention and Advancement
Overcoming Difficulties with Background Checks
Regain Your Identity
Course Placement and Assessment
Barrier Removal
Goal-Setting

COMMUNICATION SKILLS - 2 hours
Reading essentials
Writing essentials
Listening essentials
Body language
Problem Solving and Conflict Resolution
Giving and Receiving Constructive Criticism
Maximizing Networking Opportunities
The Job Interview

LIFE MANAGEMENT SKILLS - 2 hours
Managing time effectively
Managing resources
Math basics
Developing support systems
Responsible Relationships / Healthy Marriages
Empowering for Success

DECISION-MAKING SKILLS - 2 hours
Using good judgment
Solving problems effectively
Making good decisions
Being assertive not aggressive
Managing Anger

CUSTOMER SERVICE SKILLS - 2 hours
Providing prompt and courteous service
Managing customer requests and concerns
How to communicate with customers
Telephone etiquette
Handling problems and complaints

CAREER EXPLORATION - 2 hours
Interests and Ability Profiler
Work Importance Locator
Using the Internet to Locate Jobs
Job Market
Food Service Careers
Temporary Services at Ventana

RESUME BUILDING - 2 hours
Importance of the Resume
8 Resume Tips
Choosing Your Resume Style
Effective Resume Writing
Cover Letters
Resume Distribution
Tricks to Get an Interview

INTERVIEW SKILLS - 2 hours
Preparing for the Interview
First Impression
Tough Interview Questions
Interview Questions to Ask
Thank You Letter Tips
What Not to Do on an Interview

FOOD SERVICE & CULINARY ARTS TRAINING - 250 hours

2	Food Handling Certification
6	TABC Certification
8	Food Manager or Serv Safe Certification
8	First Aid and CPR Certification
100	Cook Training
100	Courtesy Service Skills Certificate + Practical
26	Workforce Preparation Electives
250	Total Hours

FOOD HANDLING CERTIFICATION - 2 hours
Foodborne Illness
Personal Hygiene
Cleaning and Sanitizing
Time and Temperature

COOK TRAINING - 100 hours

Meats - Chicken, Beef and Pork - 20 hours
Safety and Sanitation
Marinating and Cooking
Time and Temperature Control
Quality Volume Production
Presentation

Soups and Salads - 20 hours
Safety and Sanitation
Ingredients
Soups
Sauces and Dressings
Slicing and Dicing Vegetables
Time and Temperature Control
Presentation

Empanadas, Quiche and Crepes - 20 hours
Safety and Sanitation
Sweet and Savory Sauces and Fillings
Pie Shells and Par Baking
Quality Volume Production and Waste Reduction
Organize and Maintain A Smooth Work Flow
Quality Volume Production
Presentation

Breads and Pastries - 20 hours
Safety and Sanitation
Breads
Pastries and Muffins
Quality Volume Production

Breakfast and Lunch - 15 hours
Safety and Sanitation
Organize and Maintain A Smooth Work Flow
Present and Garnish Food
Basic Methods of Egg Cookery
Quick Breads, Grains, and Fruit Plates
Efficiency, Organization, Speed, and Timing
Quality Volume Production
Buffets

Workplace Professionalism - 2 hours
Dependability, Flexibility and Attendance
Client Relations and Customer Service
Confidentiality and Integrity
Emotional Control and Handles Pressure
Self-Motivated and Good Energy Level
Quality Focus and Results Driven
Thorough Knowledge of the Job and Products
Good Judgment and Safety Conscious
Independent, Proactive and Productive
Multi-Tasking

Customer Service Skills - 2 hours
Providing prompt and courteous service
Managing customer requests and concerns
How to communicate with customers
Telephone etiquette
Handling problems and complaints

Core Skills - 1 hours
Employee Ethics & Values
Problem Solving
Sexual Harassment
Security
Slips, Trips, and Falls

COURTESY SERVICE SKILLS CERTIFICATE + PRACTICAL - 100 hours

Buffets - 10 hours
Buffets - Creative and Profitable
Meeting and Exceeding Expectations
Action Stations
Buffet Arrangements

Banquets - 10 hours
Banquet Room Design and Set Up
Banquet Table Set Up
Audio / Visual Equipment
Banquet Service Etiquette

Cash and Credit Card Handling - 20 hours
Getting Started
Customer Service
Cashier Essentials
How to Return Change to a Customer
Safety
Fraud and Theft

Bus Staff Training - 10 hours
Importance of Bussing Role
Effective Communications
Personal Preparation
Flow of Service
Preparing for Advancement
Responsibilities
Being a Responsible Employee
Teamwork

WORKFORCE PREPARATION - ELECTIVES (25 hours required)

GROUND RULES - 1 hours
Be Punctual
Set Personal goals and objectives
Act responsibly
Communicate openly and honestly
Listen Actively

LIFE MANAGEMENT SKILLS - 2 hours
Managing time effectively
Managing resources
Math basics
Developing support systems
Responsible Relationships / Healthy Marriages
Empowering for Success

DECISION-MAKING SKILLS - 2 hours
Using good judgment
Solving problems effectively
Making good decisions
Being assertive not aggressive
Managing Anger

CAREER EXPLORATION - 2 hours
Interests and Ability Profiler
Work Importance Locator
Using the Internet to Locate Jobs
Job Market
Food Service Careers
Temporary Services at Ventana

RESUME BUILDING - 2 hours
Importance of the Resume
8 Resume Tips
Choosing Your Resume Style
Effective Resume Writing
Cover Letters
Resume Distribution
Tricks to Get an Interview

INTERVIEW SKILLS - 2 hours
Preparing for the Interview
First Impression
Tough Interview Questions
Interview Questions to Ask
Thank You Letter Tips
What Not to Do on an Interview

JOB COACHING / MENTORING - 2 hours
What is a Job Coach?
Characteristics of a Good Job Coach
Coach / Trainee Relationship
Coaching Adults

RESOLVING CONFLICT - 2 hours
Types of Conflict - Conflict in the Workplace
Consequences of Conflict
Using Positive Communication
How To Resolve The Seven Most Common Forms Of Personal Conflict

SEXUAL HARASSMENT PREVENTION TRAINING - 2 hours
Why Can't We All Just Get Along
Defining Sexual Harassment
Preventing Sexual Harassment
Responding to Sexual Harassment

GENERAL STRATEGIES FOR DEALING WITH DIFFICULT CUSTOMERS - 2 hours
Job Performance Issues
Communication Skills Issues
Self Protection Issues
The Big Shot
The Hysteric
The Foul Mouth
The Whiner
The Jerk
Giving Bad News

COMPUTER BASICS - 5 hours
Microsoft Excel I
Microsoft Excel II
Microsoft Word I
Microsoft Word II
Typing Requirement

FOOD SERVICE MANAGEMENT - 250 hours

2	Food Handling Certification
6	TABC Certification
8	Food Manager or Serv Safe Certification
8	First Aid and CPR Certification
100	Management Skills Certificate + Practical
100	Courtesy Service Skills Certificate + Practical
26	Workforce Preparation Electives
250	Total Hours

FOOD HANDLING CERTIFICATION - 2 hours
Foodborne Illness
Personal Hygiene
Cleaning and Sanitizing
Time and Temperature

MANAGEMENT SKILLS CERTIFICATE + PRACTICAL - 100 hours

Management Skills Introduction - 8 hours
Ready! Set! Manage!
Motivating
Planning
Communication
Getting Input
Dealing with Challenging People and Times
Building Success
Human Resources 101
Customer Service 101
POS and Bookkeeping Systems
Restaurant Marketing 101
Decision Making Skills

Job Coaching / Mentoring - 30 hours
What is a Job Coach?
Characteristics of a Good Job Coach
Coach / Trainee Relationship
Coaching Adults

Sexual Harassment Prevention Training - 2 hours
Why Can't We All Just Get Along
Defining Sexual Harassment
Preventing Sexual Harassment
Responding to Sexual Harassment

Fraud Prevention and Detection - 2 hours
How to Spot Fraud
What To Do
Best Practices

Core Skills - 1 hours
Employee Ethics & Values
Fire Hazards
Knife Safety
Knife Sharpening
Problem Solving
Sexual Harassment
Safe Lifting
Security
Slips, Trips, and Falls

Resolving Conflict - 2 hours
Types of Conflict - Conflict in the Workplace
Consequences of Conflict
Using Positive Communication
How To Resolve The Seven Most Common Forms Of Personal Conflict

COURTESY SERVICE SKILLS CERTIFICATE + PRACTICAL - 100 hours

Buffets - 10 hours
Buffets - Creative and Profitable
Meeting and Exceeding Expectations
Action Stations
Buffet Arrangements

Banquets - 10 hours
Banquet Room Design and Set Up
Banquet Table Set Up
Audio / Visual Equipment
Banquet Service Etiquette

Cash and Credit Card Handling - 20 hours
Getting Started
Customer Service
Cashier Essentials
How to Return Change to a Customer
Safety
Fraud and Theft

Bus Staff Training - 10 hours
Importance of Bussing Role
Effective Communications
Personal Preparation
Flow of Service
Preparing for Advancement
Responsibilities
Being a Responsible Employee
Teamwork

WORKFORCE PREPARATION - ELECTIVES (25 hours required)

GROUND RULES - 1 hours
Be Punctual
Set Personal goals and objectives
Act responsibly
Communicate openly and honestly
Listen Actively

LIFE MANAGEMENT SKILLS - 2 hours
Managing time effectively
Managing resources
Math basics
Developing support systems
Responsible Relationships / Healthy Marriages
Empowering for Success

DECISION-MAKING SKILLS - 2 hours
Using good judgment
Solving problems effectively
Making good decisions
Being assertive not aggressive
Managing Anger

CUSTOMER SERVICE SKILLS - 2 hours
Providing prompt and courteous service
Managing customer requests and concerns
How to communicate with customers
Telephone etiquette
Handling problems and complaints

CAREER EXPLORATION - 2 hours
Interests and Ability Profiler
Work Importance Locator
Using the Internet to Locate Jobs
Job Market
Food Service Careers
Temporary Services at Ventana

RESUME BUILDING - 2 hours
Importance of the Resume
8 Resume Tips
Choosing Your Resume Style
Effective Resume Writing
Cover Letters
Resume Distribution
Tricks to Get an Interview

INTERVIEW SKILLS - 2 hours
Preparing for the Interview
First Impression
Tough Interview Questions
Interview Questions to Ask
Thank You Letter Tips
What Not to Do on an Interview